Booking Information

Enquirer Process

At Inca Trail Explorers, we strive to make the process of inquiring about our services as seamless as possible. Whether you’re interested in a specific trek, need more information, or have special requests, our dedicated team is here to assist you every step of the way. To begin, simply reach out to us via our website, email, or phone. Provide us with details about your preferred travel dates, group size, and any specific interests or requirements you may have. Once we receive your inquiry, we will promptly respond with detailed information, including available options, pricing, and recommendations tailored to your needs. Our goal is to ensure that all your questions are answered, and that you feel confident and excited about your upcoming adventure with us.

 

Terms and Conditions

Our Terms and Conditions outline the important details you need to know before booking a trek with Inca Trail Explorers. This document covers essential topics such as payment policies, cancellation procedures, travel insurance requirements, and responsibilities of both the traveler and the company. We recommend that all clients review these terms carefully to ensure they understand their obligations and rights. By booking with us, you agree to these terms, which are designed to protect both parties and ensure a smooth and enjoyable experience. Should you have any questions or need clarification on any aspect, our team is available to assist you.

 

How to Book with Us

Booking your adventure with Inca Trail Explorers is simple and straightforward. Start by choosing your desired trek or service from our offerings. Once you’ve made your selection, contact us through our website, email, or phone to check availability and receive a detailed itinerary and quote. After confirming your itinerary, we’ll guide you through the payment process, which typically includes a deposit to secure your spot, with the balance due closer to your departure date. We accept various payment methods for your convenience. Upon receipt of your payment, you will receive a booking confirmation along with detailed information to prepare for your journey. Our team will remain in contact with you to assist with any last-minute arrangements or questions.

 

Rental Gear

For travelers who may not have all the necessary equipment for their trek, Inca Trail Explorers offers a range of rental gear. This includes high-quality items such as sleeping bags, trekking poles, backpacks, and more. Our gear is well-maintained and suited to the demands of the Andes, ensuring that you stay comfortable and safe throughout your journey. We recommend reserving rental gear in advance to guarantee availability, especially during peak trekking seasons. Upon arrival, our team will ensure that your gear fits properly and is ready for the adventure ahead.

 

Make Your Group 2!

At Inca Trail Explorers, we understand that some travelers prefer a more intimate trekking experience. That’s why we offer the option to Make Your Group 2, allowing you to embark on a private trek with just you and your companion. This option provides you with a fully personalized experience, where you can set your own pace, enjoy the solitude of the Andes, and receive undivided attention from your guide. Whether you’re traveling as a couple, with a friend, or with a family member, this option ensures a truly special and memorable adventure.

 

Partnership with Us!

We at Inca Trail Explorers are always looking to build strong partnerships with other travel agencies, tour operators, and local businesses. Partnering with us provides you with the opportunity to offer your clients unique and well-curated trekking experiences in Peru, supported by our extensive local knowledge and commitment to high-quality service. We offer competitive commissions, customizable itineraries, and dedicated support to ensure our partners can confidently promote our treks. If you’re interested in collaborating with us, we invite you to get in touch to discuss how we can work together to create unforgettable travel experiences.

 

Extras & Upgrades

Enhance your trekking experience with our range of Extras & Upgrades. Whether it’s upgrading to a luxury tent, adding a portable hot shower, or including a massage at the end of your trek, we offer various options to make your journey even more comfortable and enjoyable. You can also choose from additional services such as private transportation, professional photography, or gourmet meal options to add a touch of luxury to your adventure. These extras are designed to cater to your preferences and ensure that your trek with Inca Trail Explorers is truly exceptional.

 

Terms and Conditions of Inca Trail Explorers

 

1. Reservations and Payments

1.1. Reservation Process:

• To confirm your reservation with Inca Trail Explorers, a non-refundable deposit of $150 USD per person is required. This deposit secures your spot on the selected trek or service and covers initial costs related to permits, transportation bookings, and logistics.
• Reservations are processed on a first-come, first-served basis and are subject to availability. We recommend booking as early as possible, especially during peak season, to ensure your place on the desired trek.

1.2. Full Payment:

• The remaining balance of the total trip cost must be paid at least 30 days before the trek's start date. If the reservation is made within 30 days of departure, full payment is required at the time of booking.
• Full payment is necessary to secure all services, including permits, guides, equipment, and accommodations. Without full payment, Inca Trail Explorers reserves the right to cancel the reservation, and the client will forfeit the deposit.

1.3. Payment Methods:

• We accept various payment methods for your convenience, including bank transfers, credit cards, and other pre-agreed methods. All bank transaction fees or credit card commissions are the client’s responsibility.
• It is the client’s responsibility to ensure that full payment is received within the specified timeframe to avoid any inconvenience.

2. Cancellations and Refunds

2.1. Cancellations by the Client:

• All cancellations must be made in writing, sent via email to Inca Trail Explorers. The date of receipt of the cancellation email will determine the applicable refund policies.
• Cancellations made more than 60 days prior to the trek start date will receive a full refund, minus the non-refundable $150 USD deposit.
• For cancellations made between 59 and 30 days before departure, 50% of the total trip cost will be refunded. Cancellations made less than 30 days before the start of the trek are non-refundable.

2.2. Cancellations by the Company:

• Inca Trail Explorers reserves the right to cancel any trip due to force majeure, including but not limited to extreme weather conditions, natural disasters, social unrest, or other unforeseen circumstances.
• In the event of a cancellation by the company, the client will be offered the option to reschedule the trip or receive a full refund. Inca Trail Explorers is not responsible for additional expenses incurred by the client, such as flights, hotels, or other services not booked through our agency.

2.3. Itinerary Changes:

• While we strive to adhere to the agreed itinerary, changes may be necessary due to unforeseen circumstances such as weather changes or safety conditions.
• In the event of a significant change to the itinerary, Inca Trail Explorers will notify the client as soon as possible and ensure that any changes maintain the quality and safety of the trip.

3. Client Responsibilities

3.1. Health and Fitness:

• It is the client’s responsibility to inform Inca Trail Explorers of any pre-existing medical conditions, allergies, or physical limitations that may affect their ability to complete the trek.
• The company reserves the right to refuse participation to any client who is not physically fit for the trek, without entitlement to a refund.

3.2. Travel Insurance:

• All clients must have travel insurance that covers adventure activities, including high-altitude trekking, emergency evacuation, and medical expenses. This insurance is mandatory, and a copy of the policy will be required before the trip begins.
• The client is responsible for ensuring that their insurance policy is adequate for the planned activities and trip conditions.

3.3. Responsible Conduct:

• All participants are expected to respect local laws and customs, follow the guide’s instructions, and behave responsibly and respectfully throughout the trip.
• Inca Trail Explorers reserves the right to remove any participant from the group whose behavior is deemed dangerous, disruptive, or inappropriate, without entitlement to a refund.

4. Equipment and Personal Property

4.1. Rental Gear:

• Inca Trail Explorers offers rental gear such as sleeping bags, trekking poles, backpacks, and more. It is the client’s responsibility to return all rented gear in good condition at the end of the trip.
• In case of damage or loss of rented gear, the client will be responsible for the cost of repair or replacement.

4.2. Personal Property:

• Inca Trail Explorers is not responsible for the loss, damage, or theft of personal belongings during the trip. Clients are advised to keep their belongings secure and within sight at all times.

5. Image Rights

5.1. Photographs and Videos:

• During treks and excursions, Inca Trail Explorers may take photographs and videos for promotional purposes. By participating in our tours, clients agree to the use of these images for marketing and advertising.
• If a client does not wish to appear in these photographs or videos, they must inform the guide at the beginning of the trip, and their preferences will be respected.

6. Liability and Waiver

6.1. Limitation of Liability:

• Inca Trail Explorers will not be liable for any loss, damage, or additional expenses incurred as a result of delays, cancellations, itinerary changes, accidents, illnesses, or any other events beyond our control.
• By booking with Inca Trail Explorers, the client agrees to participate at their own risk and releases the company, its employees, and agents from any liability for personal injury, damage, or loss.

6.2. Waiver of Liability:

• Clients acknowledge that trekking in the Andes involves certain risks, including but not limited to accidents, illnesses, weather changes, and difficult terrain conditions. Inca Trail Explorers is not responsible for the consequences of these risks.

7. Jurisdiction and Governing Law

7.1. Governing Law:

• These terms and conditions are governed by the laws of Peru. Any dispute related to these terms and conditions will be resolved in the competent courts of Peru.
• By booking with Inca Trail Explorers, the client agrees to submit to the jurisdiction of the Peruvian courts for the resolution of any disputes.

8. Modifications to Terms and Conditions

8.1. Updates:

• Inca Trail Explorers reserves the right to modify these terms and conditions at any time. Changes will take effect immediately upon being posted on our website.
• Clients are encouraged to review our terms and conditions periodically to stay informed of any changes.