Privacy Policy

Last updated: January 2026 Version: 2.0

Your Privacy is Important to Us

At Inca Trail Explorers we are committed to protecting the privacy and security of your personal data. This Privacy Policy explains how we collect, use, store, share and protect your information when you use our services.

This policy complies with:

• Law No. 29733 – Personal Data Protection Law of Peru
• Supreme Decree No. 003-2013-JUS – Regulation of the Personal Data Protection Law
• General Data Protection Regulation (GDPR) of the European Union (for EU customers)
• International privacy best practices

Data Controller: MY PERU DESTINATIONS GROUP S.A.C. Address: Villa la Capullana A10 Cusco, Peru Email: privacidad@inca-trail.pe

1. Data We Collect
2. How We Collect Your Data
3. Legal Basis for Processing
4. What We Use Your Data For
5. With Whom We Share Your Data
6. International Transfers
7. How Long We Keep Your Data
8. Security of Your Data
9. Your Rights
10. Cookies and Similar Technologies
11. Minors
12. Third-Party Links
13. Changes to This Policy
14. Contact

1. Data We Collect

We collect different types of information depending on how you interact with us.

1.1 Data You Provide Directly to Us

When making a reservation:

When communicating with us:

When participating in our tours:

1.2 Data We Collect Automatically

When you visit our website, we automatically collect:

1.3 Data from Third-Party Sources

We may receive information from:

1.4 Special Categories of Data

Some data we collect is considered “sensitive” and receives additional protection:

We only collect sensitive data:

• With your explicit consent
• When necessary to protect your health or safety
• When you make it public voluntarily

2. How We Collect Your Data

2.1 Directly from You

• Reservation forms on our website
• Communications by email, WhatsApp or phone
• Forms at our physical office
• Surveys and feedback forms
• Participation in promotions or contests

2.2 Automatically

• Cookies and similar technologies when you visit our site
• Server logs
• Web analytics tools

2.3 From Third Parties

• Travel agencies that book on your behalf
• Payment platforms
• Social networks (if you choose to connect)
• Public sources (reviews, directories)

3. Legal Basis for Processing

We process your personal data based on the following legal bases:

3.1 Contract Performance

3.2 Consent

3.3 Legitimate Interest

3.4 Legal Obligation

4. What We Use Your Data For

4.1 Reservation and Service Management

4.2 Payments and Accounting

4.3 Communication

4.4 Service Improvement

4.5 Legal and Security

5. With Whom We Share Your Data

5.1 Mandatory Sharing

5.2 Service Providers

We share data with third parties that help us operate:

5.3 Agencies and Business Partners

5.4 We Never Sell Your Data

Inca Trail Explorers does NOT sell, rent or trade your personal data to third parties for their own marketing purposes.

5.5 Sharing with Your Consent

We may share your data with additional third parties only if you give us specific consent.

6. International Data Transfers

6.1 Data Location

Your data may be processed in:

6.2 Protections for Transfers

When we transfer data outside Peru or EU, we guarantee protection through:

6.3 For EU Residents

If you are a European Union resident:

• Transfers outside the European Economic Area are made in accordance with GDPR
• You can request information about specific safeguards used
• You have the right to file complaint with your data protection authority

7. How Long We Keep Your Data

7.1 Retention Periods

7.2 Retention Criteria

We keep data while:

• They are necessary for original purpose
• An active commercial relationship exists
• Required by law
• Necessary to defend legal claims
• We have your current consent

7.3 Data Deletion

When data is no longer necessary:

• Securely deleted
• Irreversibly anonymized (for statistics)
• Physically destroyed (paper documents)

8. Security of Your Data

8.1 Technical Measures

8.2 Organizational Measures

8.3 What You Can Do

To protect your data:

• Use strong passwords if you create account
• Don’t share access credentials
• Verify you’re on our official site (https://inca-trail.pe)
• Report any suspicious activity
• Keep your software and antivirus updated

8.4 Breach Notification

In case of security breach affecting your data:

• We’ll notify competent authorities within 72 hours
• We’ll notify you without undue delay if there’s high risk to you
• We’ll take measures to mitigate damage
• We’ll document incident and actions taken

9. Your Rights

9.1 Rights You Have

9.2 Additional Rights for EU Residents (GDPR)

If you are European Union resident, you additionally have right to:

• File complaint with your local data protection authority
• Be informed of transfers to third countries
• Receive information in clear and accessible format

9.3 How to Exercise Your Rights

By email: privacidad@inca-trail.pe By postal mail: Inca Trail Explorers – Privacy Cusco, Peru

Information we need:

• Full name
• Email associated with your reservation
• Reservation number (if applicable)
• Clear description of your request
• Copy of identity document (for verification)

9.4 Response Times

Times may be extended in complex cases, with prior notification.

9.5 Requests at No Cost

Exercising your rights is free. However, we may charge reasonable fee if:

• Requests are manifestly unfounded or excessive
• Additional copies of data are requested

9.6 Limitations

We may refuse or limit requests when:

• We cannot verify your identity
• Request is manifestly unfounded or excessive
• Affects third-party rights
• Legal obligation to retain data exists
• Necessary for defense of legal claims

10. Cookies and Similar Technologies

10.1 What are Cookies?

Cookies are small text files stored on your device when you visit our website. They help us:

• Remember your preferences
• Understand how you use our site
• Improve your experience
• Show relevant content

10.2 Types of Cookies We Use

Essential Cookies (Always Active)

These cookies are necessary for site to function and cannot be disabled.

Performance/Analytics Cookies

Help us understand how site is used to improve it.

Functionality Cookies

Improve your experience by remembering your choices.

Marketing/Advertising Cookies

Allow us to show you relevant ads and measure campaigns.

10.3 How to Manage Cookies

On our site:

• Use our cookie banner to accept/reject categories
• Access “Cookie Settings” in footer

In your browser:

• Chrome: Settings > Privacy and security > Cookies
• Firefox: Options > Privacy & Security
• Safari: Preferences > Privacy
• Edge: Settings > Privacy and services

Consequences of rejecting cookies:

• Essential cookies: Site may not work properly
• Analytics cookies: Doesn’t affect functionality, but we can’t improve based on your use
• Marketing cookies: You’ll still see ads, but less relevant

10.4 Other Technologies

10.5 Do Not Track

Some browsers have “Do Not Track” function. Currently, there’s no universal standard to respond to these signals, but we respect your cookie settings.

11. Minors

11.1 General Policy

Our services are directed to people over 18 years old. We don’t intentionally collect information from minors under 16 without parental consent.

11.2 Traveling Minors

When a minor participates in our tours:

• Father/mother/guardian must make reservation
• Father/mother/guardian provides minor’s data
• Father/mother/guardian consents to minor’s data processing
• Minor’s data is treated with same protections as adults’

11.3 Data Collected from Minors

11.4 Parents/Guardians Rights

Parents or guardians can:

• Review their minor children’s data
• Request correction or deletion
• Withdraw consent (may affect reservation)

12. Third-Party Site Links

12.1 External Sites

Our website may contain links to:

• Social networks (Facebook, Instagram, TripAdvisor)
• Payment platforms
• Tourism information sites
• Partners and providers

12.2 Responsibility

We are not responsible for privacy practices of third-party sites. We recommend reviewing privacy policies of any site you visit.

12.3 Social Networks

If you interact with us on social networks:

• Those platforms have their own privacy policies
• They may collect data about your interaction
• They may use their own cookies and tracking

13. Changes to This Policy

13.1 Updates

We may update this policy occasionally to reflect:

• Changes in our practices
• New services
• Legal or regulatory changes
• Industry best practices

13.2 Change Notification

13.3 Effective Date

The “Last updated” date at beginning indicates when last modified. We recommend reviewing this policy periodically.

13.4 Previous Versions

You can request previous versions of this policy by writing to privacidad@inca-trail.pe.

14. Contact

14.1 For Privacy Inquiries

Email: privacidad@inca-trail.pe Postal mail: Inca Trail Explorers Attn: Privacy Officer Cusco, Peru Phone: +51 921 333 639

14.2 To Exercise Your Rights

Preferred email: privacidad@inca-trail.pe

Include:

• Full name
• Contact email
• Clear description of your request
• Identity documentation (for verification)

14.3 Complaints

If you’re not satisfied with our response, you can file complaint with:

In Peru: National Authority for Personal Data Protection General Directorate of Transparency, Access to Public Information and Personal Data Protection Ministry of Justice and Human Rights https://www.gob.pe/minjus

In European Union: Your local data protection authority

14.4 Response Time

We respond to privacy inquiries within 15 business days. Complex requests may require up to 30 days.

Summary: The Most Important

Effective date: January 2026 Version: 2.0

This Privacy Policy was last reviewed in January 2026.